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Can I add or change codes using my mobile app? 

How to add/edit User codes using Mobile App

  1. Log into the Customer app. 
  2. Tap Menu. 
  3. Tap Users.
  4. Tap icn-add.svg.
  5. Enter the user's first and last name, and then tap Create. 
  6. Tap the access code field.

  7. In Access Code, enter the user's desired code. 
  8. Tap to toggle the user access to the specified device. 
  9. Tap Save. Allow a few minutes for the new user code to send to the system. 
  10. If the user should only have access to the devices during specific times, then tap Time to select the user's access period to the device. Once the desired access period is selected, tap Save. 
  11. On the User Profile page, update any additional user information:
    • In Contact information, click + Add Contact to add the user's contact information. 
    • Tap Language Preference to select the user's language preference, and then tap Save. 

To manage user codes using the mySafetouch app: 

  1. Log into the Customer app.
  2. Tap Menu.
  3. Tap Users.
  4. Tap to select the user to update.
  5. In Access Information:
    • Tap Access Code to enter the desired user code or tap Generate Code.
    • Tap Access Period to configure when the user will have access.
    • Tap Access Type to select which devices or locations the user will have access to. 
  6. Tap Save to send changes to the system. Allow a few minutes for the system to update, and then test the new user code.