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How do I reconnect my Indoor Wireless Camera? 

Reconnect Indoor Camera

Reconnect the Safetouch Indoor Camera to a wireless network.

To reconnect your indoor camera to your network using the Access Point (AP) Mode:

  1. Press and hold the WPS/Reset button on the back of the video camera for 5 to 7 seconds until the LED starts flashing white then immediately release it.
  2. Using a computer, smartphone, or tablet, connect to the Wi-Fi network name that starts with either ALARM or the device name, followed by (XX:XX:XX). The numbers in parentheses are the last six digits of the video device’s MAC address.

Example: The network name for an ADC-V523/523X could read ALARM (XX:XX:XX) or ADC-V523/523X (XX:XX:XX).

Configure the video device's Wi-Fi network using the AP mode user interface

  1. Using a web browser on the Wi-Fi capable device, enter 192.168.1.1 in the web browser and press Enter. Alternatively, you can enter http://v523install and press Enter (the v and numeric may vary based on which model camera you have. It could be v521,v522,or v523).
  2. Follow the on-screen instructions to connect the video device to the customer's wireless network.
  3. Click Scan for wireless networks.
  4. Click the name of the customer's Wi-Fi network.
  5. In the Security Key field, enter the customer's Wi-Fi password.
  6. Click Ok in the pop-up window that appears asking to refer to the website.

Wait for the video device to connect

  • Wait for the LED to turn solid green, and then try to view live video on our website or your mySafetouch app. If the video device's LED does not turn solid green, reboot the video device retry this procedure.

To reconnect a video device to a Wi-Fi network using WPS mode:

This method applies to all WPS-enabled video devices.

Find the WPS button on the video device and router

Note: WPS is not available on all routers. Refer to the router's installation manual for additional instructions.

  1. Locate the WPS button on the router. Typically, there is a button labeled WPS, , or .
  2. Locate the WPS button on the video device. On most video device models, the button is labeled WPS or Reset. 

     

Put the video device and router into WPS pairing mode

  1. Hold the WPS button for about 2 to 3 seconds (or until the LED begins to flash blue) to put the video device into WPS mode.
  2. Press the WPS button on the router for 1 to 6 seconds to put the router into WPS mode. The time can vary significantly between router models. Typically, a light flashes on the router to indicate it is in WPS mode. If there is no LED or a blinking red LED, WPS might be disabled on the router.

Wait for the video device to connect

  1. Wait approximately 2 minutes for the video device to connect to the router.
  2. The video device is connected when the status LED stays solid green.
     

 To reconnect a video device to a Wi-Fi network using an Ethernet cable:

(Note: For this method to be successful, please identify the wireless network name and password  before you begin).

Connect the video device to the router using an Ethernet cable.

  1. Disconnect power from the video device.
  2. Find an Ethernet/Cat5 cable that reaches from the video device to the router. This may require taking the video device down and bringing it to the router temporarily.
  3. Plug one end of the Ethernet cable into the video device and the other end into the router.
  4. Reconnect power to the camera and wait for the camera’s status LED to turn solid green. Once the camera’s LED turns solid green, the new wireless information is ready to be programmed.
  5. Configure the video device's wireless network settings:

          To change a video device's Wi-Fi settings using the customer website:

  1. Log into your account on our website (Safetouch).
  2. Click Video.
  3. Click Settings.
  4. In the Video Device dropdown menu, select the video device to 
  5. Click Wireless Network.
  6. To enter the new settings:
    • Click Copy to copy the network information from another connected camera.
    • Click Scan to scan for, enter the Wi-Fi password, and connect the video device to a broadcasting Wi-Fi network.
    • Click Manual to manually enter the network's SSID, Wi-Fi password, and encryption type.
  7. To apply the same wireless settings to all cameras on the account:
    1. Click Advanced.
      1. Click to select Apply these settings to all wireless cameras on this account.
         (Important: All the wireless video devices on the account must have an active internet connection for Apply these settings to all wireless cameras on this account to function as expected).
  1. Click Continue to apply the new wireless network settings. 

 

Power down the video device and disconnect the Ethernet cable.

  1. Disconnect power from the video device.
  2. Remove the Ethernet cable from the video device and router.
  3. Reconnect power to the video device and wait for the video device's status LED to turn solid green.