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How do I stop my camera from recording the wrong thing?

Preventing Camera from Recording Unwanted Clips

To prevent your  camera from recording unwanted clips, you can adjust its video analytics settings or event-triggered rules. You may also need to review your account's recording rules and adjust them if necessary. 

 
Here's how to address the issue:
 
1. Adjust Video Analytics Settings:
  • If the camera is recording clips based on Video Analytics (motion detection, etc.), you can adjust the settings to reduce false positives. Go to the Alarm.com website or app, navigate to your camera's settings, and adjust the Video Analytics rules. 
     
  • Review the detection zones and sensitivity levels to prevent the camera from triggering on unwanted motion, such as a moving branch or a pet walking by. 
     
2. Review Event-Triggered Recording Rules:
  • If the camera is recording based on event-triggered rules (e.g., alarm activation, sensor activity), ensure the event is actually being triggered. Check your recent activity history in the Alarm.com app or website to verify if the event is being recorded.
  • If the event is being triggered but the recording rule isn't activating, you may need to remove and recreate the recording rule to ensure it's set up correctly. 
     
3. Pause or Resume Recording Rules:
  • You can pause or resume individual recording rules through the Alarm.com app or website. This can be useful if you need to temporarily disable recording for a specific event or period.
  • Note that event-triggered rules cannot be paused through push notifications and will continue to record as normal. 
     
4. Check Account's Upload Limit:
  • If recording rules are paused after being enabled, it may be due to your account's monthly video clip upload limit. You can resume the recording rules manually at the beginning of the next month or upgrade your service package to increase the upload limit. 
     
5. Review and Adjust Recording Schedules:
  • If the camera is not recording at all, try toggling the recording schedules off and on from the app or website.
  • If that doesn't work, try power cycling the device by holding down the button until the LED flashes blue and then releasing. 
     
6. Reset Camera (if necessary):
  • As a last resort, you can reset the camera by holding down the WPS button for 15 seconds. The LED will flash red and green quickly to indicate the reset process. 
     
By adjusting these settings and reviewing your account's recording rules, you can effectively prevent your Alarm.com camera from recording unwanted clips and focus on capturing what matters most
 
To stop a camera from recording the wrong thing, follow these steps:
  1. Log into your account.
  2. Click on "Video."
  3. Select "Recording Rules."
  4. Review the existing recording rules and determine if any adjustments are needed.
  5. If necessary, delete the current recording rule by clicking on the rule and confirming the deletion.
  6. Click on "+ Add New Rule" to create a more appropriate recording rule that specifies what the camera should record.
  7. Save the new rule and allow a few minutes for the changes to take effect.

  1. Click and drag the corners of the shape to cover only the ground where the target’s feet will be. To clear the current area of interest and restart, click Clear ground zone to create a new area of interest with up to 28 points for indoor and outdoor cameras.
  • Click and hold inside the shape to move the shape itself.
  1. Using the Duration Inside Area of Interest dropdown menu, select the desired time an object needs to stay inside the Ground Zone to trigger a recording.