Your system is designed to emit a beep to alert you to any system issues. These issues may arise from sensor malfunctions, alterations, or environmental factors leading to power loss, communication failure, sensor damage, and/or low battery due to power loss. Below, you will find several tips to address your panel's beeping problem. Please note that these steps may vary based on your specific system.
These measures are intended as a short-term fix. Should you encounter any service difficulties, please reach out to our service center.
Disabling Trouble Beeps from Mobile App:
Silence the beeping using Mobile App:
Applicable customers may be able to silence their system’s trouble beeps using your mySafetouch app. To do so, click on the cogwheel followed by the message “Silence Trouble Beeps” at the top of the screen. This will allow you to acknowledge the trouble and silence the beeping for up to 7 days.
Below are steps for a few of our most common systems. To locate your system, please follow the attached link: Safetouch System Manuals
Silence the beeping at the panel:
- For Touchscreen Systems, you are able to acknowledge the beeping on the panel by clicking on the trouble notification at the top of the screen. This will in turn silence the beeping until trouble returns or reoccurs on the panel.
IQ4:
*Once the trouble alert has been cleared, you can click anywhere outside the Alerts/Alarms box (anywhere around the outside edges of the touchscreen) to return to the Home Screen.
GC2:
Press Security then tap the yellow triangle button
Use the up/down arrows to scroll through the alerts to clear them, then press Ok to exit. This action will silence the beeping for 4 hours, but the issue must be resolved to completely stop the beeping.
For 2GIG EDGE systems:
Clear the Panel Alert
1. Tap the notifications icon.
2. In the drop-down menu, tap Messages.
3. Tap the desired message to open it.
4. If there is a lock icon by the message, unlock it with your master user code. This will acknowledge the trouble alert. The trouble will not reset until the core problem has been corrected. If the battery has been correctly replaced, the trouble alert will stop within 1 minute.
- For GE Concord systems, you are able to silence the beeps by pressing ** on the keypad. This will acknowledge the trouble and suppress the beeping for up to 8 hours.
- For DSC Panels, press *2## on the keypad to acknowledge the trouble and silence the beeping.
