Why did my camera stop recording?
Cameras are no longer recording?
Your camera(s) might stop recording due to several reasons, including an internet connection issue, exceeding your monthly clip limit, or having paused recording rules. You can troubleshoot by verifying your internet connection, checking your recording rules, and potentially increasing your clip limit or adjusting VMD (Video Motion Detection) settings.
Here's a more detailed breakdown:
1. Internet Connection:
- Ensure the camera has a stable and consistent internet connection.
- Reboot your router to resolve temporary connection issues.
- Consider contacting your internet service provider if problems persist.
2. Recording Rules:
- Verify that recording rules are enabled and not paused.
- If the recording rules are paused, it might be due to exceeding your monthly clip limit.
- If you've reached your service package's maximum upload limit, recording rules might be automatically paused.
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Ensure that you've drawn your ground zone well enough to capture all movement in range of the camera. (Ground zone may need to be redrawn)
3. Video Analytics (if applicable):
- If you use video analytics, ensure that clips are not being filtered into the "Other" category.
4. Clip Limit:
- Motion Driven Clips have a monthly clip limit.
- If you've reached your limit, recording will pause until the following month's limit resets.
- You can often purchase additional clip storage to increase your allowance. (Contact customer care for more information)
5. Other Potential Issues:
- Power Cycling: Try power cycling the camera (unplugging and plugging it back in).
- VMD Windows: If using motion detection, ensure the VMD windows are set up correctly and are triggering legitimate clips.
- Recording Schedules: Ensure the recording schedules are enabled and not turned off.
- Re-saving Schedules: If power cycling doesn't resolve the issue, try re-saving the recording schedules in the Alarm.com app or website.